Frequently Asked Questions

  • Our projects generally book 3-4 weeks in advance. During busier times, this can go up to 4-8 weeks. That being said, we sometimes are able to book a project on an expedited timeline. Please click here to contact us if you’d like to secure a spot on our calendar.

  • We hope that, by working with you, some of the stress and challenges associated with managing your brand will lessen, and we will take work off your plate so you have more capacity to take care of other things. We do have a collaborative process, though, and we request that your primary contact person on your team is available to provide feedback on deliverables within a timely manner (3 business days) throughout the process. Ideally, you can estimate to spend an average of 2 hours a week on your project.

  • No, but if you’d like us to take care of printing your collateral, we are happy to provide you with an estimate.

  • We are typically available to reply to email or schedule telephone calls M-F from 10-4 pm Eastern Time. We are closed for all major US holidays.

  • We currently create our websites on the Squarespace platform.

  • After we celebrate your launch day, your website ownership will be transferred over to you. Unless you let us know otherwise, you’ll be in charge of maintaining your website. If this doesn’t sound like something you have time for, let us know. We offer continued support packages that will ensure your website is up-to-date and continues to connect to your audience.

  • Email is the best method to reach our team. We check our inbox often! You can email us at team@lookandfeelbranding.com, and someone will reply to you within 24 hours (M-F).

  • Yes! We can provide copy and content for all of our projects if desired. This way, we ensure that your entire brand message is clear, consistent, and cohesive throughout all platforms and deliverables.

  • This depends on your business needs and messaging goals, but we typically recommend Squarespace Campaigns.

  • This isn’t a requirement, but it is strongly recommended—we even wrote a blog post about the value of brand photography. Bottom line? Your brand will look worlds better with professional photographs alongside professional design and copy.

  • Not to sound like a broken record, but this also depends on the nature and scope of your team’s project. If you’re investing in a full rebrand and a new website, we reserve 8 weeks for projects of this scope. Something like a landing page or a simple tri-fold brochure, these are much shorter in project length; we typically reserve less than 30 days for these projects. If you have a tight timeline, talk to us about expediting your project—we can offer rush jobs for a rush fee.